Help
PRODUCT INQUIRIES:
Q: Is weed included with my purchase?
A: No.
Q: Can I buy weed from you to include with my purchase?
A: No.
Q: I'm an influencer. Want to work with me?
A: At this time, we are not looking for social media partnerships. We wish you the best of luck with your online endeavors.
Q: Can I get a freebie in exchange for a review?
A: No.
Q: Can I buy Weed to-go Boxes wholesale?
A: We are working on this and hope to have a wholesale division established soon. If you would like to be added to our notification list, please email your company information to sw@sansweed.com. We'll be in touch as soon as wholesale options are available.
PAYMENTS:
Q: What payment methods do you accept?
A: We accept both debit and credit cards from Visa, Mastercard, American Express and Discover.
Q: Do you accept Apple Pay, Paypal or Venmo?
A: Because we are a CRB or Cannabis Related Business, we are not able to accept payments from these providers at this time.
Q: Do you accept any crypto payments?
A: No.
Q: How will the charge show on my bank/credit card statement?
A: It will appear as SANSWEED.COM.
RETURNS/REFUNDS: Please also see our Refund Policy
Q: Can I return my item?
A: All sales are final.
Q: Can I exchange my item for a different color?
A: We don't accept returns/exchanges.
SHIPPING: Please also see our Shipping Policy
Q: How much is shipping?
A: FREE! You will not be charged for shipping on our website.
Q: Can I pay extra to expedite or rush the shipment of an order?
A: We are working on this. At the moment, no.
Q: When will my order ship?
A: Most orders ship 24-48 hours after they are placed.
Q: Will I receive a tracking number?
A: Most orders ship with a tracking number.
Q: Where's my order?
A: If your order has already left our facility, we will provide you with the tracking number for your order and refer you to the carrier your order was shipped with.
Q: Which carrier(s) do you ship with?
A: USPS (United States Postal Service) or UPS (United Parcel Service)
Q: I want to send this as a gift. Will you ship directly to my person?
A: Of course! At checkout, change the SHIP TO address to reflect the address of your gift recipient.
Q: Where do you ship to?
A: We ship to the United States including Alaska, Hawaii and Puerto Rico.